Refund Policy

Refund Policy for "Alfonso Terán"

General Policy

Thank you for shopping with "Alfonso Terán." We strive to provide the best quality products and ensure customer satisfaction. Please read our refund policy carefully:

1. Non-Refundable Items:

   • All sales of physical signed albums and other limited-edition collectibles are final and non-refundable. These items are considered one-of-a-kind and cannot be returned or exchanged under any circumstances.

2. Clothing and Other Merchandise:

   • You may request a return or exchange for clothing items within 14 days of delivery if they meet the following conditions:

     • The item is unworn, unwashed, and in its original condition with all tags attached.

     • Proof of purchase is provided.

   • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

3. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us at [insert contact email] within 7 days of receiving your order. Include your order number, photos of the defect or damage, and a description of the issue. We will evaluate your claim and provide a replacement or refund if applicable.

4. How to Request a Return:

   • Email us at info@alfonsoteran.net with your order number and reason for the return.

   • Upon approval, you will receive instructions on how to return your item.