Shipping policy

Shipping Policy

Last Updated: December 2024

Welcome to Alfonso Terán’s official store. Below you will find details about our shipping policy, ensuring transparency and a seamless shopping experience.

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has shipped.

  • Custom or pre-order items may require additional processing time, which will be noted on the product page.

Shipping Rates and Delivery Times

We offer the following shipping options:

  1. Standard Shipping:

    • Delivery Time: 5-10 business days (within the U.S.)

    • Cost: $5.99 flat rate or free for orders over $75.

  2. Express Shipping:

    • Delivery Time: 2-4 business days

    • Cost: Calculated at checkout based on location.

  3. International Shipping:

    • Delivery Time: 7-20 business days (depending on destination).

    • Cost: Calculated at checkout. Additional customs fees may apply (see below).

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor its journey to you.

Customs and Import Taxes

For international orders:

  • Buyers are responsible for any customs and import taxes that may apply.

  • Delays due to customs are outside our control.

Shipping Restrictions

  • Currently, we do not ship to P.O. boxes or APO/FPO addresses.

  • International shipping is available to select countries. If your country is not listed at checkout, please contact us at [Insert Contact Email].

Lost or Damaged Packages

  • We are not responsible for packages lost or damaged in transit. If your package arrives damaged, please contact us within 48 hours of delivery at info@alfonsoteran.net** with your order number and photos of the damaged item(s).**

  • For lost packages, please reach out to the shipping carrier first. If the issue is unresolved, contact us, and we’ll assist you as best we can.

Incorrect Shipping Address

Please ensure that your shipping address is correct when placing your order. If you realize there is an error, contact us immediately at [Insert Contact Email]. Once the package has been shipped, we cannot guarantee changes to the address.

Contact Us

If you have any questions or concerns about shipping, feel free to contact our team:

  • Email: info@alfonsoteran.net

    Thank you for shopping with Alfonso Terán! We appreciate your support and look forward to serving you.